Pan-India delivery — dispatched in 1–3 business daysNew arrivals dropping every weekPremium imitation jewellery, hand-picked across IndiaPan-India delivery — dispatched in 1–3 business daysNew arrivals dropping every weekPremium imitation jewellery, hand-picked across IndiaPan-India delivery — dispatched in 1–3 business daysNew arrivals dropping every weekPremium imitation jewellery, hand-picked across India
Chinkara

Refund & Replacement Policy

Because jewellery is a personal-wear item, all sales are final. We do not offer returns, exchanges, or refunds for change of mind, dislike of colour or size, or minor variations in shade due to screen settings or lighting.

Replacements are provided in the following cases

  • ◆The item arrived damaged or broken in transit.
  • ◆You received a different item from what you ordered.

To be eligible for a replacement

  • ◆A clear, continuous, uncut unboxing video (from sealed parcel to full opening) is mandatory. This protects both you and us.
  • ◆The issue must be reported on WhatsApp within 24 hours of delivery, along with the video and photos.
  • ◆The item must be unused, with all packaging, cards, and tags intact.

Once approved

We will ship a replacement of the same item. If the same item is out of stock, you may choose a piece of equal value, or receive a full refund to your original payment method within 5–7 business days.

  • ◆For approved damage or wrong-item claims, Chinkara bears the return courier cost — we will either arrange a reverse pickup or reimburse your courier charges. Please use a reliable, trackable courier service and share the receipt and tracking details with us on WhatsApp.
  • ◆In all other cases (for example, an exchange we agree to as a goodwill exception), courier charges both ways are borne by the customer.